Healthcare CRM, By Product (Individual, Referral, Individual and Referral), By Technology (Predictive CRM, Individual and Referral, Cloud-Based CRM, Social CRM, Collaborative CRM), By Application (Relationship Management, Case Coordination, Community outreach, Case Management), By End-User ( Payers, Providers) and By Region - Global Industry Perspective Comprehensive Analysis and Forecast, 2020-2026


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 MDHEGXMPN2F1  |    Apr 27, 2020


Customer relationship management is a software tool is used for managing the workforce in any organization. The healthcare service organization is one of the sectors which need optimized customer relationship management. The customer relationship management tool helps to manage, coordinate, and automate the business process in the organization. The adoption of information and communication technologies is growing rapidly in the healthcare sector due to the increasing need for automation. The increasing number of customers and the need for various services require automation software for managing regular business operations. One of the major advantages of e-health is essential for enhancing the patient experience in hospitals. The healthcare customer relationship management tool monitors every step of the business processes from the patient entering into hospitals to tills he/she got discharged. The CRM installed in healthcare services reduces the requirement of manual labor to manage customers/patients. Globally, the increasing adoption of digitization increases the demand for CRM software.



The report offers detailed coverage of Healthcare CRM market and industry trends to provide a comprehensive view of the market. The Healthcare CRM research report includes market estimation & forecasting, demand & supply analysis, price trends, company market share of the leading players in Healthcare CRM market. The report splits the market based on various segments. The Healthcare CRM market report also describes the main players and how they are strengthening their position in the market with the latest innovations, strategic acquisitions, partnership and collaboration. It also provides the financial analysis, SWOT analysis, company overview and portfolio analysis of the leading players in the Healthcare CRM market. 

  • salesforce.com
  • IBM
  • SAP
  • Siemens Healthineers
  • Oracle
  • Accenture
  • Amdocs Ltd.
  • Microsoft
  • AllScripts Healthcare Solutions Inc.
  • Anthelio Healthcare Solutions
  • Cerner
  • NetSuite

Healthcare CRM Segments

The Healthcare CRM market is segmented as below

Segmentation

Product

  • Individual
  • Referral
  • Individual and Referral

Technology

  • Predictive CRM
  • Individual and Referral
  • Cloud-Based CRM
  • Social CRM
  • Collaborative CRM

Application

  • Relationship Management
  • Case Coordination
  • Community outreach
  • Case Management

End-User

  • Payers
  • Providers

The Healthcare CRM market report brings market data at one point to understand the Healthcare CRM market growth trends, market size, and future scenario of the market. This analysis will help clients to plan their expansion, investment, merger acquisition strategy and bring the improvement. All the data of Healthcare CRM market is demonstrated in such a way that the end-user can leverage the analyzed data. The analysis includes all segment and sub-segment analysis and their scope, growth rate, market opportunities and challenges. 



The qualitative analysis of Healthcare CRM market report includes competitive landscape, key growth, and restraining factors. In addition to this, the PESTEL, Porter's Five, and Value chain analysis enables users to understand how the micro and macro-economic factors have influenced the Healthcare CRM market.  The global analysis of Healthcare CRM market report allows users to understand the competitive factors in the market, which help them to take strategic business decisions for sustainable growth. 

In Healthcare CRM market report the top-down and bottom-up approach has applied to estimate the market value. In the top-down and bottom-up approach, the report considered primary and secondary research. In the primary research, multiple interviews were conducted with CEOs, CFOs, and product managers of the leading players. The interviews also include the subject matter expert, investors, and end-user interviews. Secondary research includes company annual reports, press releases, whitepapers, market players’ association news portal, government portal, and journals. 

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  • About Us
    • Why Should you buy this report (sample)
    • How this report delivers? (sample)
    • Key Questions Answered(sample)
  • Chapter 1: Introduction to Healthcare CRM Market
    • Market Definition
    • Market Segmentation
    • Macro Economic Factor Analysis
  • Chapter 2: Executive Summary
  • Chapter 3: Market Factor Analysis
    • Porter’s Five Forces Analysis
    • PESTEL Analysis
    • Value Chain Analysis
    • SWOT Analysis
    • Pricing Analysis
  • Chapter 4: Global Healthcare CRM Market Estimation & Forecast By Product
    • Individual
    • Referral
    • Individual and Referral
  • Chapter 5: Global Healthcare CRM Market Estimation & Forecast By Technology
    • Predictive CRM
    • Individual and Referral
    • Cloud-Based CRM
    • Social CRM
    • Collaborative CRM
  • Chapter 6: Global Healthcare CRM Market Estimation & Forecast By Application
    • Relationship Management
    • Case Coordination
    • Community outreach
    • Case Management
  • Chapter 7: Global Healthcare CRM Market Estimation & Forecast By End-User
    • Payers
    • Providers
  • Chapter 8 Global Healthcare CRM Market Estimation & Forecast By Region
    • North America
    • Asia Pacific
    • Europe
    • EMEA
    • Latin America
  • Chapter 9 Competitive Landscape
    • Competition Mapping
    • Company Profiles (Suppliers)
      • salesforce.com
      • IBM
      • SAP
      • Siemens Healthineers
      • Oracle
      • Accenture
      • Amdocs Ltd.
      • Microsoft
      • AllScripts Healthcare Solutions Inc.
      • Anthelio Healthcare Solutions
  • Chapter 10 Recommendations
  • Chapter 11 Acronyms and Assumptions

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